Refund policy

Thank you for shopping at DOZTEX. We take pride in providing high-quality products and excellent customer service. However, we understand that there may be instances where you may need to return a purchase or request a refund. This Return and Refund Policy outlines the procedures for returns and refunds to ensure a smooth and hassle-free experience. Please read this policy carefully before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team.

1. Eligibility for Returns and Refunds:

To be eligible for a return and refund, the following conditions must be met:

  • The request for return or refund must be made within 30 days from the date of delivery.
  • The item must be in its original condition, unworn, and with all original tags and packaging intact.
  • The item must not be a non-returnable or non-refundable product (e.g., custom-made items, undergarments, etc.).

2. Return Process:

If you wish to return an eligible item, please follow these steps:

  • Contact our Customer Support team at doztextile@gmail.com and provide the order number, item details, and reason for the return.
  • Our Customer Support team will review your request and provide you with a return authorization (RA) number and instructions for returning the item.
  • Pack the item securely in its original packaging (or similar protective packaging) to prevent damage during transit.
  • Clearly write the RA number on the outside of the package.
  • Ship the item to the address provided by our Customer Support team.

Please note that the cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item or defective product).

3. Refund Process:

Once we receive and inspect the returned item, we will process your refund according to the original payment method:

  • If you paid by credit/debit card, the refund will be credited to your original payment account within 3-5 business days, depending on your bank's processing times.
  • If you paid via PayPal or another electronic payment method, the refund will be issued to your original payment account.

Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution's policies.

4. Non-Refundable Items:

Certain items are non-returnable and non-refundable, including but not limited to:

  • Custom-made or personalized items.
  • Undergarments and intimate apparel.
  • Items marked as final sale or clearance.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support team immediately at [contact email]. We will work with you to resolve the issue and provide a replacement or refund as necessary.

6. Cancellations:

If you wish to cancel an order, please contact our Customer Support team as soon as possible. We will make every effort to accommodate your request if the order has not been processed for shipping.

Conclusion:

We hope this Return and Refund Policy clarifies the process for returning items and requesting refunds. At DOZTEX, your satisfaction is our priority, and we strive to ensure a positive shopping experience for all our customers. If you have any questions or need assistance with a return or refund, please contact our Customer Support team at [contact email]. Thank you for shopping with DOZTEX!