Frequently Asked Questions
I'M NEW TO MANUFACTURING AND RUNNING MY OWN BUSINESS. DO YOU HAVE ANY TIPS?
SUPER SIMPLE SHOP
Our user-friendly online shop sets us apart as a pioneer in the swimwear industry. With just a few clicks, you can conveniently purchase samples or place bulk orders directly from your manufacturer.
Take advantage of our low minimum order quantity (MOQ) of only 100 pieces in total for your first collection, allowing you the flexibility to start your brand with a lower budget. Plus, enjoy free shipping to enhance affordability. Need samples? Our efficient process ensures we create and dispatch them to you within just 3 working days.
For design considerations, we recommend most startups to begin with our Ready Designs for their initial collection. This allows you to focus on building your brand rather than investing time and resources in design development, unless you have prior experience or a keen interest in creating your own designs. Our Ready Designs are carefully researched to align with current trends, proven to sell well, and tailored for international markets. With a wide range of options and variations, you can still achieve uniqueness in your market. Alternatively, you can also blend your own designs with ours. Feel free to draw inspiration from our designs and modify them to create new ones, if desired.
HOW DO I START? HOW DO I ORDER SAMPLES?
The easiest way to order samples of our Ready Designs is through our shop, which can be accessed here.
If you wish to develop your own custom designs, you can simply send us an email at email@example.com with screenshots and notes outlining your ideas. Alternatively, if you would like to customize our ready designs, please reach out to us via email as well. We will provide you with a quick quote and guidance to assist you in the process.
To learn more about our sampling process, you can find additional information here.
WHERE ARE YOU LOCATED AT AND WHERE DO YOU SHIP FROM?
Our company, designer team, office, warehouse, etc. based in Istanbul, Turkey. Chicago, USA. London, UK. Dubai, UAE. All other production and processing is in Istanbul, Turkey. All shipments will also take place from Istanbul, Turkey.
WHO ARE YOUR CLIENTS?
Respecting the privacy and integrity of our clients is paramount to us. While we adhere to our Terms and Conditions, which ensure the confidentiality of names, designs, and other sensitive information, we proudly showcase selected reviews on our homepage and Reviews. These reviews are voluntarily shared by clients who have experienced working with us, offering insights into their positive experiences.
With over 100 labels worldwide made yearly, our manufacturing services cater to a diverse range of clients, primarily located in North America, Australia, and Europe. Many of the brands we have assisted have started their journey with us and witnessed substantial growth over the years. In addition, we have also partnered with established brands seeking to shift their manufacturing operations to us.
At DOZTextile, we prioritize maintaining the privacy of our clients while providing exceptional manufacturing services to support their brand’s success.
WHAT ARE YOU SIZES? DO YOU HAVE SIZE CHARTS?
Our women’s and men’s collections range from XS to XL, with an additional Plus Size collection available in sizes 1X to 4X. For kids’ collections, we offer sizes starting from 2 years up to 10 years.
To assist you in finding the right fit, we provide size charts for each category:
Women’s: Swim / Active / Plus Size / Resort
Men’s: Swim / Resort
Kids’: Girls’ / Boys’
We offer you FLEXIBILITY with some premade items, it means that you get buy any sizes you would like to. You do not need anymore to buy fix packs, which is amazing option to get only sizes, that are selling better in your store.
HOW OFTEN DO YOU HAVE NEW STYLES OR COLLECTIONS?
CAN I HAVE YOUR STYLES OR COLLECTIONS WITH MY LABEL?
Yes, we give this opportunity to our clients as our Production capacity is more than 30,000 pieces weekly. Minimum order for Private label - is 100 pieces per style. 20 Pieces per color or size.
HOW LONG TO PRODUCE (LEAD TIMES)?
- Ready Design: Approximately 5-7 days*
- Manual Ready Design: 1-2 weeks*
- Manual Custom Design: 3-4 weeks*
- Approximately 3-5 weeks*
- Worldwide shipping takes about 5-7 business days via DHL or FedEx.
Full cycle (start to finish)
- Ready Design: Around 1-2 months*
- Custom Design: Approximately 1-3 months*
When using non-stock imported fabrics, please allow an additional 1-2 weeks on the timeline to account for shipping time. The specific fabric and its availability will affect this timeframe.
*Please note that current conditions, including fabric availability, current workload, holidays, and other variables, can impact lead times. Sales will provide confirmation of lead times directly to you at the time of your order.
WHAT ARE YOUR PAYMENT TERMS?
Our payment terms are as follows: a 50% deposit is required upfront, and the remaining 50% is due before delivery. You have the option to make payments through PayPal, which also allows you to link your credit card. Bank transfers are also accepted.
For new clients and their first order, we require a 100% deposit. This policy applies only once for your initial order with us. When using PayPal, you benefit from Buyer Protection, providing added security to your transaction.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept all types of credit cards with limit of $1000 anything above this amount has to be wire transfer to our business account. See all other payment options.
DO YOU ACCEPT PO PURCHASE ORDERS?
Yes, We accept PO purchase orders by respected organizations, institutions, government public agencies.
CAN I DEVELOP MY OWN CUSTOM DESIGNS? CAN I MAKE ADJUSTMENTS TO YOUR READY DESIGNS?
Yes, you can develop your own custom designs. We offer the flexibility to create styles from scratch for all our products, including swimwear and activewear. If you have your own designs and ideas, simply send us an email at firstname.lastname@example.org. We will provide you with quick feedback to determine if your designs align with our capabilities.
CAN WE VISIT YOUR FACTORY?
Absolutely! Our 2000 sqm factory is open for visits, allowing you to witness our manufacturing operations firsthand. You can meet your representative or merchandiser in a comfortable setting for in-depth design and manufacturing discussions, as well as sample fittings. Conveniently located in west Denpasar on a major road, our factory offers easy and quick access from any location in Istanbul
IS YOUR PRODUCTION ETHICAL AND SUSTAINABLE?
Our production is always conducted ethically, and we prioritize sustainability whenever possible. To learn more about our ethical practices and sustainability initiatives, we invite you to read further information here.
HOW CAN I CUSTOMIZE THE PRODUCTS I ORDER IN THE SHOP?
All products available in the shop can only be purchased as displayed. Some product pages may offer limited customization options, such as selecting bum coverage, hardware color, or padding. These options are the only customization choices available for shop orders.
For any other modifications, such as additional fabrics/colors/prints or adjustments to designs not already displayed in the shop, customization must be requested through manual orders. These customizations are considered separate orders with their own minimum order quantities (MOQs), prices, and conditions. Shop orders cannot be combined with manual orders for MOQ or volume pricing.
HOW ARE MY DESIGNS SAFE?
In our Terms & Conditions we have a segment about Confidentiality (NDA) which protects your Intellectual Property (IP) such as information about you, your business and your designs. You can read our full T&C here.
IS BULK PRODUCTION A MUST IF I SAMPLE WITH YOU?
No, there is no obligation to proceed with bulk production even if you sample with us. We respect your decision to determine the next steps for your brand
WHAT FILE FORMAT FOR CAD DO YOU WORK WITH?
We work with the DXF and DGS file formats for CAD.
HOW DOES IT WORK WHEN I ORDER FULL ROLLS OF IMPORTED ITALIAN FABRICS?
f you wish to order specific colors of Carvico or JL fabrics that are not currently in our stock, we will need to order full rolls. We will facilitate the purchase on your behalf, but it requires 100% pre-payment from you before the order is placed. Once the fabric is used in production, we will deduct its value from the overall production cost, essentially treating it as a pre-paid credit.
Alternatively, if you decide to save some fabric or not utilize the entire roll (e.g., 35 meters), the remaining fabric will be stored in our warehouse for future orders. When you choose to use that saved fabric in a subsequent order, we will credit the corresponding value towards the total cost of that order.
For example, let’s say you placed a total order of $10,000, and during the bulk production, we utilized your saved fabric rolls valued at $3,000. In this case, the $3,000 will be deducted from the order, resulting in a remaining balance of $7,000.